With being listed on the US stock exchange, Hafnia quickly had to become SOX compliant and follow various requirements regarding documentation, traceability, and reporting. Learn how we helped Hafnia prepare a successful audit and reach an essential milestone on their journey.

The world's largest operator of products and chemical tankers

Hafnia is the world's largest operator of product and chemical tankers. Hafnia owns and operates approximately 200 vessels and has more than 5000 employees, with shore team members being based in Copenhagen, Singapore, the USA and Dubai, and a vast number of seafarers all over the world. Hafnia is heavily focused on technology to drive digital transformation and efficiency and offers a fully integrated shipping platform, including technical management, commercial and chartering services, pool management, and a large-scale bunker procurement desk.

SOX compliance – a requirement on the US stock exchange

In 2024, the company attained its listing on the New York Stock Exchange, which, among others, requires SOX compliance. Some of the key requirements to adhere to SOX includes:

• Standardized documented processes
• Traceability
•  Reporting

In other words, companies must have standardized processes that are documented, to be able to showcase what happened, in which order, and who was involved, and lastly, report these occasions by showing data with dashboards and graphs. To best adhere to compliance measures, Hafnia decided to invest in the ServiceNow Platform and get assistance and support from The Cloud People to design and implement a solution that could live up to the requirements of SOX.

Great collaboration and in-depth understanding

To help Hafnia in the best possible way and ensure a successful audit, it was decided to implement standard ServiceNow ITSM processes in a 2-wave project face. A project team with stakeholders from Hafnia and Danish and Polish consultants from The Cloud People worked closely together to identify and design the processes and ensure a smooth and successful implementation. Local consultants were able to be physically present at Hafnia's Copenhagen office, which ensured a great collaboration and in-depth understanding of the business and their needs. 

The benefits for Hafnia

The new solution, which includes Incident Management, Request Management, Problem Management, Interaction, an Employee Center Portal, Change Management, a CMDB, and Knowledge Management, has enabled Hafnia to implement standardized documented processes and ensure traceability and easy reporting. Besides, it has provided Hafnia with benefits such as: 

• Automatic routing of tickets to the relevant service desk based on the requester’s location, allowing for around the clock support to the global organization.
  
  
• Dynamic approval flows for requests and changes related to systems and applications used in the organization. This ensures automated process and compliance for business critical applications.

Moving forward

In the future, Hafnia aims to optimize its ITSM processes even more and integrate virtual agents and AI into the ServiceNow Platform. Hafnia is now also implementing ServiceNow Integrated Risk Management.