Hafnia becoming SOX compliant with ServiceNow

The challenge

Driving HR transformation while ensuring SOX compliance for US listing

Hafnia, one of the world’s leading oil product tanker owners and operators, employs more than 400 people worldwide and manages over 200 vessels. To strengthen its global workforce, the company sought to improve HR processes and employee experience by consolidating disparate HR services and systems into a single, scalable platform. The aim was to create greater transparency, boost efficiency, and enable self-service capabilities for employees across regions.

At the same time, being listed on the US stock exchange meant Hafnia also had to ensure strict compliance with SOX requirements, including documentation, traceability, and reporting. This dual focus—enhancing employee experience while meeting regulatory obligations—set the stage for a significant transformation.

Implementing HR Service Delivery (HRSD)

The project focused on replacing manual processes and scattered HR tools with ServiceNow HRSD. A unified HR portal was established as the entry point for all HR-related services, including onboarding, contract management, and employee requests.

Streamlined workflows and knowledge base

Standardized workflows were created to automate repetitive HR processes, while a centralized knowledge base enabled employees to quickly find answers and reduce case volumes.

Integrations with core systems

Key integrations ensured seamless connectivity with existing HR and payroll systems, improving data consistency and eliminating duplicate entries.

The outcome

Benefits for Hafnia

The new solution, which includes Incident Management, Request Management, Problem Management, Interaction, an Employee Center Portal, Change Management, a CMDB, and Knowledge Management, has enabled Hafnia to implement standardized documented processes and ensure traceability and easy reporting. Besides, it has provided Hafnia with benefits such as:

Automatic routing of tickets to the relevant service desk based on the requester’s location, allowing for around the clock support to the global organization.
Dynamic approval flows for requests and changes related to systems and applications used in the organization. This ensures automated process and compliance for business critical applications.