Mercedes-Benz utilizes ServiceNow as their HR-platform to support the entire organization and respective employees. Learn how The Cloud People helped to consolidate more than 500 HR services in ServiceNow HRSD as their renewed HR gateway.

Mercedes-Benz is one of the world's most successful automotive companies. Mercedes-Benz is headquartered in Germany (Stuttgart) with a revenue of €145,6 billion. Being an international company with 170.000 employees worldwide requires streamlined Human Resources (HR) processes and an up-to-date HR system to manage various requests and tasks across different geographical locations. However, Mercedes-Benz realized that up-to-date technologies are crucial to streamline processes and improve User-Experience. Therefore, Mercedes-Benz decided to start investing in a new centralized HR solution that could increase transparency, standardization, and efficiency for HR Services Delivery (HRSD) throughout the organization.

Mercedes-Benz began their new HR journey in close collaboration with The Cloud People. First, the project team, consisting of consultants from The Cloud People and employees from Mercedes-Benz, had to shut down the existing HR system and bring more than 500 HR services to ServiceNow. Different integrations such as the Archiving system, the HR Master Data application, and the recruiting platform were part of the transformation. Additionally, the project team worked closely to:

• Design a streamlined and efficient HR service delivery framework within ServiceNow
• Design and implement consistent, easy-to-follow processes for hiring and internal transfers
• Centralize HR processes, making it easier to manage and integrate with third-party HR software
• Design and implement new workflows to handle HR queries more effectively and transparently for the caller
• Implement integrations to connect ServiceNow with external job advertisement platforms and hiring tools, streamlining the recruitment process
• Guide HR teams on adapting to new tools and practices for improved efficiency
• Build up a central knowledge base to increase case deflection.

“Scaling up the ServiceNow HRSD environment is a major step in our IT and HR strategy, enabling us to streamline processes, enhance employee experiences, and drive operational efficiency. By streamlining our tooling, we can provide more seamless and consistent HR services, reduce manual efforts, and elevate a scalable solution that supports our organization's transformation and evolving workforce needs. Having The Cloud People on board as our ServiceNow partner has been instrumental in this journey so far. They are proactively providing us with the necessary ServiceNow expertise, guidance, and best practices needed to maximize the value of our ServiceNow HRSD investment.” – Holger Grabendörfer, Manager ServiceNow HRSD at Mercedes-Benz Group AG

The Cloud People is happy to further support Mercedes-Benz in their long-term journey towards HR IT excellence.