Veho Group has future-proofed the business by leveraging ServiceNow for enterprise service management to support the entire business operation. Learn how we helped with a successful deployment by combining local experts and cost-effective nearshoring!

Family-owned car retailer

Veho Group is a retailer and distributor of Mercedes-Benz passenger cars and Daimler commercial vehicles in Sweden, Finland, Estonia, Latvia, and Lithuania. The family-owned business was established in 1939, and today, Veho Group has over 2,000 employees, 1,250 of whom are based in Finland and over 750 in Sweden and the Baltic countries. 

Easy to deal with – also digitally!

Superior customer experiences and staff well-being are the center of Veho Group, and their goal is to be easy for people to deal with, be it in stores, via encounters, or digitally. Veho Group’s vision is that with the right technology, it is possible to achieve a high level of automation in service processes and respond faster to new business demands.

With the vision in mind, Veho Group embarked on their ServiceNow journey in close collaboration with The Cloud People (TCP). The decision was not just about automating and gaining control of internal ICT service processes but also about future-proofing the business by leveraging ServiceNow for enterprise service management to support Veho's entire business operation. 

The perfect setup 

To help build the best possible solution for Veho, the project team consisted of local TCP consultants from Finland and English-speaking consultants from Poland. Consultants with cultural understanding and know-how provided advisory services in the local language, whereas development was handled as a joint effort by local and nearshore experts. This setup ensured Veho the highest expertise at the most cost-effective rates.

Building the foundation

The project was meticulously planned and executed, with a comprehensive and best-practice approach adopted. The first phase, focused on ITSM processes, building a foundation with CMDB and a common data model, and prioritizing integrations with business applications and critical service partners. The project team identified and designed various ICT services, integrations and their linkages. This was a pivotal step in making ServiceNow the enterprise service management platform of Veho Group with potential to support the company’s growth in the future.

Benefits for Veho

The new ServiceNow solution has provided various benefits for Veho. Today, Veho Group has:

• Gained full control of internal services and processes.
• Established a solid foundation for automation.
• The option to scale the IT operations according to changing business needs.
• Full control and visibility of their assets and configuration data.
  
  

Next phase focus areas

But this is only one step on their journey. ServiceNow plays a crucial role in Veho's digital transformation roadmap. In the near future, the goal is to add more use cases, integrate additional business applications and services, and integrate service providers to the ServiceNow platform to create better end-to-end visibility and control. Furthermore, Veho strives to further automate and utilize artificial intelligence where feasible and cost-efficient.