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      Customer workflows

      Run an integrated business and drive customer loyalty with connected digital workflows 

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      Move beyond traditional customer service with ServiceNow

      What is Customer Workflows?

      ServiceNow Customer Workflows encompasses various products and solutions to create digital and automated customer experiences across your entire business. Each product have various capabilities and 'out-of-the-box' functionality, that can be tailored and configured to your specific needs.  

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      Overview of ServiceNow Customer workflow products

      ServiceNow supports most areas within customer service. Learn more about the different products within ServiceNow Customer Workflows below.

      Customer Service Management

      ServiceNow Customer Service Management (CSM) is a solution for customer service and service operations units that helps organizations to move from traditional means of delivering customer service by expanding its manual capabilities with self-service, automation and collaborative end-to-end customer service experience. CSM in ServiceNow helps increase agents' productivity, resolve issues quickly,  improve service teams’ collaboration, increasing service efficiency as well as customer satisfaction

      Customer Service Management

      Field Service Management

      Field Service Management is the coordination of field service operations, where authorized technicians perform essential tasks at specific locations. Field Service Management tasks include scheduling, dispatching, labour tracking and invoicing. ServiceNow Field Service Management helps to streamline and automate key processes associated with work in the field – organize essential documentation, track inventory, manage timesheets, and collect customer approvals easily on mobile.

      Field Service Management

      Order Management

      ServiceNow® Order Management allows companies to manage orders more effectively across the full order lifecycle, from order capture, to order decomposition and fulfillment, to post-order servicing, all on a single platform. Get complete visibility into order line details and tasks across the order lifecycle. Create and automate order tasks with workflows to reduce fulfillment time, meet SLAs, and lower costs. Enable customers to track order status and details and create cases when they need help.
      Order Management

      Where and how do I start with ServiceNow Customer Workflows?

      At The Cloud People we offer our CSM Value Accelerator, which is our pre-defined implementation package based on TCP “best practices” and OOTB CSM functionalities to help you get the most out of your CSM investments and accelerate time-to-value. 

      • Are you looking to kick-start your digital customer service journey in ServiceNow?
      • Would you like to start out with standardized ‘good practice’ functionality?
      • And is it important for you to know the price for the implementation and avoid any surprises? 

      If yes - then check out our CSM Value Accelerator pacakage and let us help you speed up your CSM deployment and increase ROI.

      CSM Value Accelerator

      Why choose ServiceNow for CSM?

      Companies recognized that investing in a cloud-based CSM platform is one of the most significant and strategic ways to stand out in a competitive marketplace!

      User-friendly and customizable

      By utilizing ServiceNow for your Customer Service Management  it is easy to connect front and middel office. This ensure your employees to proactively address customer issues faster and enable high customer satisfaction.  ServiceNow offers a user-friendly and customizable Customer Portal with various functions and capabilities:

      • Provide your customers with personalized self-service
      • Create intuitive omni-channel experiences
      • Anticipate your customer’s needs
      • Automate processes and workflows
      • Analyze performance to optimize operations
      • Manage and schedule location-based services
      • Community / discussion forums
      Companies recognized that investing in a cloud-based CSM platform is one of the most significant and strategic ways to stand out in a competitive marketplace!

      OK a.m.b.a. increases customer satisfaction with ServiceNow CSM

      Learn how the Danish energy company, OK a.m.b.a. benefits from a tailor-made ServiceNow CSM solution, which makes it easy to prioritise customer inquiries and limits technical service disruption.

      Read story

      Do you have a CSM Pro License?

      Do you know how to leverage the full potential of your CSM Pro License?  At The Cloud People we can help you analyzing your data and give you clear guidance on how to leverage the full potential of your investment. Learn more about our Pro and Enterprise Value Accelerator 

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      Do you need help with transforming your customer services?

      Are you looking for a partner who can help you build great ServiceNow customer experience solutions? At the Cloud People we have more than 350 certified ServiceNow experts, who can help you move forward with ServiceNow. We have expertise within all areas of ServiceNow and we help some of the largest private and public companies across Northern Europe. Learn more about our different services and how we can help you with ServiceNow.

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      ServiceNow Elite Partner