CSM SmartPath

The smartest & fastest way to get started with ServiceNow CSM!

Are you looking to start your ServiceNow CSM journey?

Then CSM SmartPath is the perfect solution for you

CSM SmartPath is a standard solution tailored to organizations who are about to start their ServiceNow CSM journey and want fast results and ROI.

This accelerated solution delivers fast, cost effective results by implementing only essential ServiceNow CSM capabilities through expertly designed and tested pre-defined work packages.

We’ve guided more than 30+ customers through successful CSM implementations using our proven, pre-defined work packages and helped them get the most value out of the ServiceNow platform.

Sounds interesting? Then have a look here, for more details!

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With CSM SmartPath, you'll get:

CSM up and running in 12-16 weeks

Save time and money by implementing only what you need!

8 core CSM capabilities

Benefit from out-of-the-box ServiceNow CSM functionalities tested and perfected by our team of experts!

Clear outcomes& low-risk approach

No scope creep or surprises — just quick value delivered on predefined goals!

Give customers and teams the service experience they deserve!

With CSM SmartPath, you'll resolve issues faster, streamline systems to cut down silos and create a customer service journey that feels effortless and connected

CSM Smartpath helps our customers experience results like:

Faster case resolution
Improved cross-department collaboration
Higher customer satisfaction scores
Reduced operational costs
Enhanced visibility and control of customer experience

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Your tailored team of experts

When you work with us, you get help and support from our “A team” of hand-selected experts from our 350+ certified ServiceNow professionals, customized to your CSM project needs.

As a pure-play Elite ServiceNow Partner with 520+ ServiceNow certifications and more than 50 ServiceNow experts with dedicated CSM backgrounds, we’ll use our deep platform knowledge and CSM expertise to ensure you get the full value from your solution.

When our customers win, we win. We take great pride in delivering high customer satisfaction and being one of the few partners recognized for ServiceNow Product Line Achievement in customer experience.