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AI includedUnderstanding ServiceNows new packaging modelIn today's fast-paced tech environment, understanding the evolving landscape of ServiceNow is crucial for organizations. Join us in this insightful discussion as Tereza Schneider, a seasoned licensing advisor and former ServiceNow deal desk manager, shares her expertise on ServiceNow's exciting transition to AI-native packaging models. Key topics covered in this video include: - **ServiceNow's Evolution**: Discover how ServiceNow has transformed from a straightforward ITSM platform into a complex, AI-led ecosystem. - **New AI Native Packages**: Learn about the three tiers of ServiceNow's AI-native offerings—Foundation, Advanced, and Prime—and their unique functionalities. - **Mapping Legacy to New Tiers**: Understand how existing customers can navigate the transition from legacy packaging to new tiers, ensuring they maximize their current contracts and AI capabilities. - **Cost Implications**: Unpack the costs associated with migrating to new packages, including the balance between fixed pricing and variable AI consumption costs. - **AI Journey and Maturity**: Explore how organizations can assess their AI maturity and align it with ServiceNow's new offerings to drive value and efficiency. By the end of this video, you'll gain actionable insights on how to optimize your ServiceNow experience, leverage AI for operational excellence, and make informed decisions about your software contracts. 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Join us in this insightful webinar as we explore the common pitfalls in implementing an Employee Center and how to avoid them. In this session, Lasse Rickardt introduces senior experts Anja and Sondre, who share their extensive experience in developing employee portals. The discussion covers: - **Real-World Experience**: Anja and Sondre share lessons learned from various customer cases, highlighting the importance of aligning the Employee Center with user needs. - **Common Mistakes**: Discover the seven most prevalent mistakes organizations make when implementing an Employee Center, such as viewing it merely as a technical upgrade and overlooking user feedback. - **User-Centric Design**: Understand the significance of listening to employees to create efficient forms and processes that minimize confusion and enhance productivity. - **Vision and Strategy**: Gain insights on how to develop a clear roadmap for your portal's future, ensuring it serves as a unified resource for all departments. Key takeaways from this video include actionable strategies to improve employee engagement through well-structured portals, the importance of user feedback in design, and how to communicate effectively without technical jargon. Transform your Employee Center into a valuable asset that elevates your organization's employee experience. Tune in now for expert advice and practical insights that will guide you on your journey toward enhanced employee engagement.https://www.thecloudpeople.com/hubfs/videos/2025-27.2-Employee%20Center-7%20things.mp43323nonohttps://www.thecloudpeople.com/hubfs/2025-From%2018%20Service%20portals%20to%201-BOS.mp4/medium.jpgImproving Employee Experience Through Portal TransformationWelcome to an insightful discussion on unifying service portals for enhanced user experience. In this video, Camilla and Sondre from Battlestan share their transformative journey from managing 18 separate service portals to one streamlined platform using ServiceNow. Key points covered in this presentation include: - Introduction to Bertel O Steen: Discover the diverse operations of Bertel O Steen beyond cars, including real estate and various brands, emphasizing the necessity for a unified service approach. - The Start of the Journey: Learn how Battlestan initially adopted ServiceNow for IT service management, transitioning from email communication to a dedicated IT portal, enhancing efficiency and support. - Expanding Beyond IT: Understand the challenges and strategies involved in integrating logistics and finance departments into the ServiceNow platform, overcoming resistance through effective training and showcasing successful use cases. - The Complexity of Multiple Portals: Hear about the user feedback and operational challenges stemming from managing multiple portals, leading to the decision to consolidate into a single portal. - Implementation of Employee Center: Dive into the design and implementation process of the new Employee Center, which was tailored to user needs through extensive research and user persona analysis. - Key Takeaways and Insights: Gain actionable insights into the importance of user-centered design, the benefits of out-of-the-box solutions, and the value of fostering internal advocacy for technology adoption. 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Customer Experience - EMEASpecialization Badge - Customer Experience - EMEAhttps://www.thecloudpeople.com/hubfs/Reseller-1.pngReseller-1Reseller-1https://www.thecloudpeople.com/hubfs/SN-logo-Consulting%20&%20Implementation.pngSN-logo-Consulting & ImplementationSN-logo-Consulting & Implementation2026-09-10https://www.thecloudpeople.com/pt-br/resources/video-on-demandhttps://www.thecloudpeople.com/hubfs/videos/2025-Sulzer%20Back%20to%20out-of-the-box%2029.1.mp4/medium.jpg2025-Sulzer Back to out-of-the-box 29.12025-Sulzer Back to out-of-the-box 29.1https://www.thecloudpeople.com/hubfs/videos/2025-Sulzer%20Back%20to%20out-of-the-box%2029.1.mp43663nonohttps://www.thecloudpeople.com/hubfs/2025-From%2018%20Service%20portals%20to%201-BOS.mp4/medium.jpgImproving Employee Experience Through Portal TransformationWelcome to an insightful discussion on unifying service portals for enhanced user experience. In this video, Camilla and Sondre from Battlestan share their transformative journey from managing 18 separate service portals to one streamlined platform using ServiceNow. Key points covered in this presentation include: - Introduction to Bertel O Steen: Discover the diverse operations of Bertel O Steen beyond cars, including real estate and various brands, emphasizing the necessity for a unified service approach. - The Start of the Journey: Learn how Battlestan initially adopted ServiceNow for IT service management, transitioning from email communication to a dedicated IT portal, enhancing efficiency and support. - Expanding Beyond IT: Understand the challenges and strategies involved in integrating logistics and finance departments into the ServiceNow platform, overcoming resistance through effective training and showcasing successful use cases. - The Complexity of Multiple Portals: Hear about the user feedback and operational challenges stemming from managing multiple portals, leading to the decision to consolidate into a single portal. - Implementation of Employee Center: Dive into the design and implementation process of the new Employee Center, which was tailored to user needs through extensive research and user persona analysis. - Key Takeaways and Insights: Gain actionable insights into the importance of user-centered design, the benefits of out-of-the-box solutions, and the value of fostering internal advocacy for technology adoption. 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Join us in this insightful webinar as we explore the common pitfalls in implementing an Employee Center and how to avoid them. In this session, Lasse Rickardt introduces senior experts Anja and Sondre, who share their extensive experience in developing employee portals. The discussion covers: - **Real-World Experience**: Anja and Sondre share lessons learned from various customer cases, highlighting the importance of aligning the Employee Center with user needs. - **Common Mistakes**: Discover the seven most prevalent mistakes organizations make when implementing an Employee Center, such as viewing it merely as a technical upgrade and overlooking user feedback. - **User-Centric Design**: Understand the significance of listening to employees to create efficient forms and processes that minimize confusion and enhance productivity. - **Vision and Strategy**: Gain insights on how to develop a clear roadmap for your portal's future, ensuring it serves as a unified resource for all departments. Key takeaways from this video include actionable strategies to improve employee engagement through well-structured portals, the importance of user feedback in design, and how to communicate effectively without technical jargon. Transform your Employee Center into a valuable asset that elevates your organization's employee experience. 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