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Join us in this insightful webinar as we explore the common pitfalls in implementing an Employee Center and how to avoid them. In this session, Lasse Rickardt introduces senior experts Anja and Sondre, who share their extensive experience in developing employee portals. The discussion covers: - **Real-World Experience**: Anja and Sondre share lessons learned from various customer cases, highlighting the importance of aligning the Employee Center with user needs. - **Common Mistakes**: Discover the seven most prevalent mistakes organizations make when implementing an Employee Center, such as viewing it merely as a technical upgrade and overlooking user feedback. - **User-Centric Design**: Understand the significance of listening to employees to create efficient forms and processes that minimize confusion and enhance productivity. - **Vision and Strategy**: Gain insights on how to develop a clear roadmap for your portal's future, ensuring it serves as a unified resource for all departments. Key takeaways from this video include actionable strategies to improve employee engagement through well-structured portals, the importance of user feedback in design, and how to communicate effectively without technical jargon. Transform your Employee Center into a valuable asset that elevates your organization's employee experience. Tune in now for expert advice and practical insights that will guide you on your journey toward enhanced employee engagement.https://www.thecloudpeople.com/hubfs/videos/2025-27.2-Employee%20Center-7%20things.mp43323nonohttps://www.thecloudpeople.com/hubfs/2025-From%2018%20Service%20portals%20to%201-BOS.mp4/medium.jpgImproving Employee Experience Through Portal TransformationWelcome to an insightful discussion on unifying service portals for enhanced user experience. In this video, Camilla and Sondre from Battlestan share their transformative journey from managing 18 separate service portals to one streamlined platform using ServiceNow. Key points covered in this presentation include: - Introduction to Bertel O Steen: Discover the diverse operations of Bertel O Steen beyond cars, including real estate and various brands, emphasizing the necessity for a unified service approach. - The Start of the Journey: Learn how Battlestan initially adopted ServiceNow for IT service management, transitioning from email communication to a dedicated IT portal, enhancing efficiency and support. - Expanding Beyond IT: Understand the challenges and strategies involved in integrating logistics and finance departments into the ServiceNow platform, overcoming resistance through effective training and showcasing successful use cases. - The Complexity of Multiple Portals: Hear about the user feedback and operational challenges stemming from managing multiple portals, leading to the decision to consolidate into a single portal. - Implementation of Employee Center: Dive into the design and implementation process of the new Employee Center, which was tailored to user needs through extensive research and user persona analysis. - Key Takeaways and Insights: Gain actionable insights into the importance of user-centered design, the benefits of out-of-the-box solutions, and the value of fostering internal advocacy for technology adoption. Join us as we explore how Bertel O Steen successfully navigated its service portal transformation, offering valuable lessons for any organization looking to enhance service delivery and the user experience.https://www.thecloudpeople.com/hubfs/2025-From%2018%20Service%20portals%20to%201-BOS.mp43538nonohttps://www.thecloudpeople.com/hubfs/2026-AI%20agents%20in%20Action%2020%20April.mp4/medium.jpg2026-AI agents in Action 20 AprilUnlock the potential of AI agents in your business with our latest session on CRM solutions from ServiceNow. This engaging video dives into the transformative capabilities of AI agents and how they can streamline customer relationship management. Key highlights from this video include: - A comprehensive introduction to AI agents and their strategic applications in CRM. - Insights from Maria, a CRM advisory solution consultant, on out-of-the-box agentic use cases including sales order management, customer service, and field service management. - Real-world demos showcasing how AI agents can automate tasks, triage cases, and enhance customer interactions. - The introduction of ServiceNow's AI Control Tower for business reinvention, emphasizing security and data integrity. Throughout the session, we explore how AI can free up time for human agents, allowing them to focus on complex tasks while improving customer satisfaction and driving revenue growth. Viewers will gain actionable insights into identifying their own AI use cases and implementing these cutting-edge solutions effectively. Join us to see how the future of CRM is not just about managing relationships but enhancing them through intelligent automation. 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Key points covered in this presentation include: - Introduction to Bertel O Steen: Discover the diverse operations of Bertel O Steen beyond cars, including real estate and various brands, emphasizing the necessity for a unified service approach. - The Start of the Journey: Learn how Battlestan initially adopted ServiceNow for IT service management, transitioning from email communication to a dedicated IT portal, enhancing efficiency and support. - Expanding Beyond IT: Understand the challenges and strategies involved in integrating logistics and finance departments into the ServiceNow platform, overcoming resistance through effective training and showcasing successful use cases. - The Complexity of Multiple Portals: Hear about the user feedback and operational challenges stemming from managing multiple portals, leading to the decision to consolidate into a single portal. - Implementation of Employee Center: Dive into the design and implementation process of the new Employee Center, which was tailored to user needs through extensive research and user persona analysis. - Key Takeaways and Insights: Gain actionable insights into the importance of user-centered design, the benefits of out-of-the-box solutions, and the value of fostering internal advocacy for technology adoption. Join us as we explore how Bertel O Steen successfully navigated its service portal transformation, offering valuable lessons for any organization looking to enhance service delivery and the user experience.https://www.thecloudpeople.com/hubfs/2025-From%2018%20Service%20portals%20to%201-BOS.mp43538nonohttps://www.thecloudpeople.com/hubfs/videos/2025%20Key%20elements%20to%20CSM%2023.01.mp4/medium.jpg2025 Key elements to CSM 23.012025 Key elements to CSM 23.01https://www.thecloudpeople.com/hubfs/videos/2025%20Key%20elements%20to%20CSM%2023.01.mp43370nonohttps://www.thecloudpeople.com/hubfs/videos/2025-26.3-Managing%20and%20scaling.mp4/medium.jpg2025-26.3-Managing and scaling2025-26.3-Managing and scalinghttps://www.thecloudpeople.com/hubfs/videos/2025-26.3-Managing%20and%20scaling.mp42220nonohttps://www.thecloudpeople.com/hubfs/2025-AI%20ready%20CMDB%2019.8.mp4/medium.jpg2025-AI ready CMDB 19.82025-AI ready CMDB 19.8https://www.thecloudpeople.com/hubfs/2025-AI%20ready%20CMDB%2019.8.mp42643nonohttps://www.thecloudpeople.com/hubfs/videos/2025-27.2-Employee%20Center-7%20things.mp4/medium.jpg2025-27.2-Employee Center-7 thingsAre you struggling to enhance your employee experience through effective digital portals? Join us in this insightful webinar as we explore the common pitfalls in implementing an Employee Center and how to avoid them. In this session, Lasse Rickardt introduces senior experts Anja and Sondre, who share their extensive experience in developing employee portals. The discussion covers: - **Real-World Experience**: Anja and Sondre share lessons learned from various customer cases, highlighting the importance of aligning the Employee Center with user needs. - **Common Mistakes**: Discover the seven most prevalent mistakes organizations make when implementing an Employee Center, such as viewing it merely as a technical upgrade and overlooking user feedback. - **User-Centric Design**: Understand the significance of listening to employees to create efficient forms and processes that minimize confusion and enhance productivity. - **Vision and Strategy**: Gain insights on how to develop a clear roadmap for your portal's future, ensuring it serves as a unified resource for all departments. Key takeaways from this video include actionable strategies to improve employee engagement through well-structured portals, the importance of user feedback in design, and how to communicate effectively without technical jargon. Transform your Employee Center into a valuable asset that elevates your organization's employee experience. 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Our expertise spans across diverse industries, from the serene fjords of the Nordics to the vibrant streets of Brazil. In this video, we delve into the challenges organizations face while maximizing their investments in ServiceNow and share how our dedicated approach can transform your operations. Key topics covered include: - Comprehensive understanding of ServiceNow capabilities and their applications in various sectors. - Real-world examples of how we’ve transformed mundane processes into streamlined, efficient workflows. - Strategies to overcome common obstacles, ensuring you extract maximum value from your ServiceNow investment. Viewers will gain actionable insights on how to enhance their platform strategy, reduce technical debt, and leverage automation for improved service delivery. Join us as we turn the ordinary into the extraordinary, helping you navigate the complexities of service management with confidence. 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